Maker Success Specialist

Be on the ground floor of the growth and excitement at LibDib, a web based distributor connecting alcoholic beverage Makers to Restaurants, Bars and Retailers. We are streamlining the discovery and purchasing process while increasing access to the rapidly expanding world of new and craft products via the three-tier system.

WHO YOU ARE: The Maker Success Specialist is the primary point of contact for prospective and current Makers and supports Makers every step of the way. In this position, the successful candidate provides exceptional customer service and trains Makers how to successfully sell using LibDib. The Maker Success Specialist is also an important player in managing the LibDib marketplace.

Job Duties

  • Support targeted Makers to drive engagement and adoption of the LibDib platform
  • Have expert knowledge of the LibDib platform and be able to guide Makers through its use
  • Educate and inform prospective and current Makers about the LibDib platform including its benefits and process
  • Assist with the creation and presentation of customized online demos of LibDib¬†products including organizing and hosting webinars
  • Attend trade tastings and events
  • Use phone, in-person, and online tools to guide new users through the processes of onboarding and selling with LibDib
  • Effectively resolve customer enquiries in a considerate and timely manner via phone, chat, email, and/or social media.
  • Compose thoughtful, personalized responses for a variety of customer requests
  • Identify, reproduce, and document bugs for the engineering teams
  • Maintain records of correspondence

Skills and Experience

  • Proven track record of highly-professional customer service in a fast paced, dynamic environment.
  • Clear, thoughtful, and visual communicator.
  • Quick learner, organized, detail-oriented, and self-motivated.
  • Ability to define goals and prioritize your own work.
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • You know when something is over your head and are not afraid to ask for help; You are skilled at explaining problems succinctly and clearly
  • Strong interpersonal skills and experience building strong internal and external relationships.
  • Diplomacy, tact, and poise under pressure when working through customer issues.

Compensation and Benefits

  • Ownership in rapidly growing tech start-up
  • Health Insurance
  • 401K
  • Paid Holidays and Vacation time
  • Compensation – BOE
Job Location: San Jose (CA)

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